Frequently Asked Questions

ABOUT THE PRODUCT

All of our earring posts are made with commercially pure medical grade titanium. Titanium is an inert metal that is compatible with the body so people with metal allergies can wear our earrings comfortably.

For more specific information about individual earring styles, visit the product pages.

WHERE SHOULD I START?

We highly recommend starting with a pair of studs if you have very sensitive ears, an active allergic reaction or your piercings are not fully healed. You may need to wear them for a few weeks or months before you can start wearing other earrings. 

Heavier earrings may cause irritation unrelated to an allergic reaction when your piercings are not properly healed.

HOW DO I HEAL MY EAR PIERCINGS?

Click the arrows to the left for step-by-step instructions on how to heal your ear piercings. These instructions are tailored toward people with sensitive ears and active allergic reactions.  

HOW DO I CLEAN MY EARRINGS?

Disinfect your earrings by soaking a cotton swab in isopropyl alcohol, then gently use the cotton swab to clean off the post, back, and back of stud. Avoid the areas of the earring that are plated in gold or rose gold so that the color does not wear away. Then, rinse the earring with water and dry completely with a clean cloth or paper towel.

SHIPPING

Domestic Shipping:

Free - Orders Over $25 - Standard 5-7 Business Days

$4.99 - Orders Under $25 - Standard 5-7 Business Days

International Shipping:

Price Calculated at Checkout - DHL Express 2-3 Business Days

In stock items will leave our facility within 5 business days

IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies to all international orders.

MISSING PACKAGE

For instances when the tracking information says that the item is delivered but it was not delivered:
1) Contact your local USPS
2) Contact us at info@tinilux.com. We will submit a USPS search request. It typically takes 48-72 hours for an initial response
3) If the package has still not arrived and USPS cannot offer any more information we will re-send the package

RETURNS

We accept returns of items in their original condition within 14 days of the delivery date. Customers are responsible for return shipping fees.  If returned items are damaged, scratched, or show other signs of wear the return will not be accepted and the items will be sent back to you.

Items must be sent back within 14 days of the return submission. If items have not been mailed back in that time period, the return will be voided.

In most cases, refunds will be processed within 7 business days of receiving the returned items.

Any purchases made between Nov 20 and Dec 31 can be returned until Jan 15.  

Please initiate your return here: Returns 

EXCHANGES

We do not offer exchanges at this time.

Warranty

We offer a 90 day manufacturing warranty on all of our items. If your purchase is damaged during shipping or breaks within 90 days due to a manufacturing problem we will replace it no questions asked.

Contact us at info@tinilux.com for a replacement.

Our warranty does not cover lost items. We are not responsible for lost items.



Can I purchase a single earring?

We are no longer able to accommodate requests to purchase single earrings.


PAYMENT METHODS

We accept all major credit cards, Amazon Pay, and PayPal.

QUESTIONS?

Please reach out to us with any questions at info@tinilux.com