For US customers, a prepaid return label will be generated by the online portal.
We offer a one year manufacturing warranty on all of our items. If your purchase is damaged during shipping or breaks within 365 days due to a manufacturing problem we will replace it or offer a store credit.
Contact us at firstname.lastname@example.org for a replacement. Please include the following information:
- Order number
- Item name
- Photo of item
Our warranty does not cover lost items. We are not responsible for lost items.
RETURN TO ORIGINAL PAYMENT METHOD
We accept returns of items in their original condition within 30 days of the delivery date.
There is a restocking fee of $10 on all returns refunded to the original payment method.
We are a small business. We rely on the restocking fee to cover the cost of return shipping fees and our warehouse handling costs.
The $10 restocking fee is waived for all Lux Loyalty members that have reached the Silver Tier or higher.
The restocking fee is also waived in situations where our products caused a reaction. If this is the case, please email email@example.com.
We accept returns for store credit of items in their original condition within 30 days of delivery date. For returns refunded to store credit, the restocking fee is waived.
We accept exchanges of items in their original condition within 30 days of delivery date. Exchanges are allowed for variants only (i.e. selecting a different color of the same product). We are working to increase the functionality of our exchange portal.
Orders* placed between November 15 and December 25 are returnable until January 20 of the following calendar year.
*Excluding final sale items
Items must be sent back within 14 days of the return submission. If items have not been mailed back in that time period, the return will be automatically voided.
If returned items are damaged, scratched, or show other signs of wear the return will not be accepted and the items will be sent back to you.
Refunds will be processed upon receipt of the returned items